Guest Experience Supervisor

US-MT-Big Sky
3 months ago
Job ID
2017-1527
# of Openings
1
Category
Residential Services

Overview

Yellowstone Club is paradise in Montana.  A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community.  With over 300” of powder snow each year for fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community.  Our employees make the Yellowstone Club experience come alive.  If you love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

 

We are seeking a Guest Experience Supervisor within our Residential Services division.  The Guest Experience Supervisor supports the Rental Home Manager and Program in providing a first-class, holistic care of Yellowstone Club’s homes in our Rental and Marketing program. The Supervisor will oversee the Guest Experience Coordinators who are responsible for the prep, point-of-contact, and departure of the Members and guests staying in the Rental Program Units on property. To be successful in this position the candidate must have the desire to serve in a high-end property environment, possess excellent interpersonal skills, and have a high level of attention to detail when it comes to management and communication.

 

Responsibilities include: 

  • Assist in managing Guest Experience Coordinators including recruitment, hiring, scheduling, coach and counsel, train and disciplinary action where necessary
  • Supervise Guest Experience Coordinators in the preparation, arrival, check-in, daily service, and departures of the Work as a liaison between the sales department and their prospective Members to define, secure, and execute any special requests during the Member’s visits to the portfolio of homes in the Rental Program
  • Oversee staff to ensure crews are utilizing department practices for consistency
  • Conduct regular inspections of the homes with a critical eye to ensure adherence to cleanliness and operation standards while maintain preferences
  • Assist the Rental Program Manager with supervising the daily operations of the Rental Program
  • Maintain inventory and ensure needed items are in stock; Keep up with fluctuating supply and demand; Assist in coordinating product procurement
  • Work closely with the Residential Shopping team in executing grocery requests to ensure compliance
  • Converse with the Membership and guests in a hospitable and professional manner
  • Be accessible for Member and guest needs during their visit
  • Oversee special and unique requests from Members before and while visiting
  • Ensure standards for quality, customer service and Club culture expectations are met
  • Utilize information technology to record sales figures, for data analysis and forward planning

 

Qualified applicants must have:

  • Associate degree or equivalent course work, preferred college degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 4+ years of experience in the Hotel Hospitality Industry
  • 2+ year of supervisory experience
  • Intermediate level of Microsoft Office systems
  • Demonstrate strong verbal/written communication, interpersonal, and analytical skills
  • Capable to manage multiple priorities, work independently and take initiative
  • Ability to work collaboratively in a fast paced environment
  • Valid Driver’s License

 

The position offered is a full-time, year-round position located in Big Sky, MT. Yellowstone Club offers great benefits including medical, dental, and vision, a 401k program with company match, a free ski pass, ski days each month for employees to enjoy the mountain, outdoor activities to enjoy in the summer months, and a casual dress code. Plus, you get to work at one of the most incredible places on earth. For more information about the Club, visit www.yellowstoneclub.com.

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